Shipping Policy

Last updated: August 25, 2026

Elixe Collective, operated by SUPPBOTANICS LLC, currently ships orders within the United States only. We aim to provide clear and reliable shipping information so you know what to expect when placing an order with us.

Shipping Area

We currently ship to eligible addresses within the United States.

At this time, we do not offer international shipping.

Shipping Cost

We offer free standard shipping on eligible U.S. orders.

Any applicable shipping charges or available shipping options will be clearly displayed at checkout before you complete your purchase.

Order Processing Time

Orders are typically processed within 1–2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Estimated Delivery Time

After your order has been processed and shipped, standard delivery typically takes approximately:

3–5 business days

Estimated total delivery time, including processing and transit, is generally:

4–7 business days

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, it will be provided after your order has shipped.

Please allow some time for the shipping carrier to update tracking information after the shipment has been accepted into its network.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at support@elixecollective.com.

We will try to assist before the order is shipped, but we cannot guarantee that an address can be changed once fulfillment has started.

Delivery Delays

Shipping and delivery dates are estimates and are not guaranteed.

Delays may occur due to carrier operations, weather conditions, holidays, incorrect addresses, or other circumstances beyond our control.

If your order is significantly delayed, please contact us and we will assist with available tracking information.

Lost or Missing Packages

If tracking shows that your package has not arrived within the expected delivery period, please contact us at support@elixecollective.com.

We will review the available tracking information and assist you with the appropriate next steps.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the carrier when appropriate. You may also contact us for assistance.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@elixecollective.com.

Include your order number and clear photos of the damaged item and packaging so we can review the issue.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate requests before fulfillment begins. Once an order has been processed or shipped, we may not be able to change or cancel it.

Contact Us

For questions about shipping or an existing order, contact:

Elixe Collective
Operated by SUPPBOTANICS LLC
7901 4th St N, #16167
Saint Petersburg, FL 33702
United States

Email: support@elixecollective.com
Phone: +1 448-203-5678