Frequently Asked Questions

Find answers to common questions about shopping with Elixe Collective, including orders, shipping, returns, payments, and products.

What is Elixe Collective?

Elixe Collective is a U.S.-focused online retailer operated by SUPPBOTANICS LLC. We offer a thoughtfully selected range of supplements and everyday wellness products from established brands.

Does Elixe Collective manufacture the products it sells?

Elixe Collective is a multi-brand retailer. We do not manufacture third-party products sold through our store unless specifically stated.

Product ingredients, directions, warnings, and other product-specific information may be provided by the applicable brand or manufacturer.

Where do you ship?

We currently ship to eligible addresses within the United States only.

At this time, we do not offer international shipping.

Do you offer free shipping?

Yes. We offer free standard shipping on eligible U.S. orders.

Any available shipping options or applicable charges will be displayed at checkout before you complete your purchase.

How long does shipping take?

Orders are typically processed within 1–2 business days.

After processing, standard shipping generally takes approximately 3–5 business days.

Estimated total delivery time is generally 4–7 business days.

Delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather, or other circumstances outside our reasonable control.

How can I track my order?

When tracking information is available, it will be provided after your order has shipped.

Please allow some time for the carrier to update tracking information after receiving the package.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@elixecollective.com.

We will try to accommodate your request before fulfillment begins. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

What is your return policy?

Eligible products may be returned within 30 days of delivery.

Items generally must be unused, unopened, and in their original condition with packaging and safety seals intact.

For health, hygiene, and safety reasons, opened or used supplements and wellness products generally cannot be returned unless they arrived damaged, defective, or incorrect.

Please review our Return & Refund Policy for complete details.

How do I request a return?

Include your order number and reason for the return. If the product arrived damaged, defective, or incorrect, please also provide clear photos when applicable.

We will review your request and provide return instructions for eligible items.

Who pays for return shipping?

For eligible returns due to a change of mind, ordering the wrong item, or another reason not caused by our error, the customer is responsible for return shipping costs.

If we confirm that an item arrived incorrect, damaged, or defective due to our responsibility, we will provide an appropriate resolution and cover applicable return shipping costs when required.

When will I receive my refund?

After an eligible return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method.

Please allow up to 10 business days after the refund is issued for your bank or card provider to process and post the funds.

What payment methods do you accept?

We accept payment methods displayed as available during Shopify checkout. Depending on eligibility, these may include major credit and debit cards and supported accelerated checkout options.

The payment methods available for your order will be displayed at checkout.

What currency are your prices displayed in?

Prices on Elixe Collective are displayed in U.S. dollars (USD) unless otherwise indicated.

What should I do if my order arrives damaged or incorrect?

Please provide your order number along with clear photos of the product and packaging. We will review the issue and work with you toward an appropriate resolution.

What if my package is delayed or missing?

If your package has not arrived within the expected delivery period, check the tracking information first.

If you still need assistance, contact us at support@elixecollective.com with your order number, and we will review the available shipping information.

How can I contact Elixe Collective?

Elixe Collective
Operated by SUPPBOTANICS LLC

Email: support@elixecollective.com
Phone: +1 448-203-5678

Business Address:
7901 4th St N, #16167
Saint Petersburg, FL 33702
United States

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time

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