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Return & Refund Policy

Payment Options

At Elixe Collective, operated by SUPPBOTANICS LLC, we aim to provide a simple and secure checkout experience for our customers.

Accepted Payment Methods

We accept the payment methods displayed as available during checkout. Depending on your device, location, and checkout eligibility, these may include:

  • Major credit and debit cards

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Other payment methods made available through our Shopify checkout

The payment options available for your specific order will be shown at checkout before you complete your purchase.

Secure Payments

Our online store is powered by Shopify, and payments are processed through Shopify and applicable payment service providers.

We do not directly store your complete credit or debit card details.

Payment Authorization

When you place an order, your payment method may be authorized or charged according to the payment option selected at checkout.

Orders may be subject to payment verification and fraud-prevention checks. If a payment cannot be successfully authorized or processed, your order may not be completed.

Pricing and Currency

Prices displayed on our store are in U.S. dollars (USD) unless otherwise indicated.

The total amount payable, including any applicable taxes or other charges, will be displayed during checkout before you submit your order.

Payment Issues

If your payment is declined or cannot be processed, please confirm that:

  • Your payment information was entered correctly

  • Your billing information matches the information associated with your payment method

  • Your card or payment method has sufficient funds or available credit

  • Your bank or payment provider has not restricted the transaction

If the issue continues, please contact your bank or payment provider. You may also try another payment method available at checkout.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

For complete information about returns, eligibility, and refund processing, please review our Return & Refund Policy.

Contact Us

If you have questions about a payment associated with an Elixe Collective order, contact us:

Elixe Collective
Operated by SUPPBOTANICS LLC
7901 4th St N, #16167
Saint Petersburg, FL 33702
United States

Email: support@elixecollective.com
Phone: +1 448-203-5678