Contact Us
We’re here to help with questions about your order, shipping, returns, payments, or products available through Elixe Collective.
Elixe Collective is operated by SUPPBOTANICS LLC and currently serves customers within the United States.
Customer Support
Email: support@elixecollective.com
Phone: +1 448-203-5678
For order-related questions, please include your order number in your message so we can assist you more efficiently.
Business Address
Elixe Collective
Operated by SUPPBOTANICS LLC
7901 4th St N, #16167
Saint Petersburg, FL 33702
United States
Please contact us before sending any returns to this address. Returns must follow the instructions provided under our Return & Refund Policy.
Support Hours
Monday – Friday
9:00 AM – 5:00 PM Eastern Time
Closed on weekends and U.S. federal holidays.
Messages received outside our regular support hours will be reviewed on the next business day.
Order & Shipping Questions
If you're contacting us about an existing order, please provide:
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Your order number
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The email address used to place the order
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A brief description of your question or issue
For damaged or incorrect items, please also include clear photos of the product and packaging when applicable.
Returns & Refunds
Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.
Before returning an item, contact us at support@elixecollective.com for return instructions.
General Product Questions
For questions about a product sold on our store, please contact us before placing your order.
Because Elixe Collective is a multi-brand retailer, product-specific information such as ingredients, directions, warnings, and usage information may originate from the applicable brand or manufacturer.
Always review the product label and applicable product information before use.