Return & Refund Policy

Last updated: August 25, 2026

At Elixe Collective, operated by SUPPBOTANICS LLC, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

30-Day Return Policy

To be eligible for a return:

• The return request must be made within 30 days of delivery.

• The item must be unused, unopened, and in its original condition.

• Any original packaging, seals, labels, and accessories must remain intact.

• Proof of purchase or your order number may be required.

For health, safety, and hygiene reasons, opened or used supplements and wellness products cannot be returned, unless the product arrived damaged, defective, or incorrect.

How to Request a Return

Before sending any item back, please contact us at:

support@elixecollective.com

Include your order number and the reason for your return. If the item arrived damaged, defective, or incorrect, please include clear photos showing the issue.

Please do not send a return without contacting us first. Unauthorized returns may not be accepted.

Once your return request is reviewed, we will provide return instructions and, when applicable, the return address.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by our error, the customer is responsible for return shipping costs.

If you received an incorrect, damaged, or defective item, please contact us so we can review the issue and provide an appropriate resolution. When the issue is confirmed to be our responsibility, we will cover the applicable return shipping cost.

Original shipping charges, if any, are non-refundable unless required by law or the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@elixecollective.com with your order number and photos of the item and packaging.

We will review the issue and work with you toward an appropriate replacement, refund, or other resolution.

Non-Returnable Items

We cannot accept returns for:

• Opened or used supplements or wellness products

• Products with broken or removed safety seals, unless received that way

• Items not in their original condition

• Gift cards

• Items specifically marked as final sale or non-returnable at the time of purchase

• Products that cannot be returned for health, hygiene, or safety reasons once opened

If you are unsure whether your item is eligible for return, contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different eligible item, you may return the original item according to this policy and place a new order separately.

Refunds

Once we receive and inspect your eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after the refund is issued for your bank or card provider to process and post the funds to your account. Processing times can vary by financial institution.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at support@elixecollective.com.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@elixecollective.com.

We will try to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has shipped, it may no longer be possible to cancel it, and the standard return process may apply.

Contact Us

If you have questions about a return or refund, contact us:

Elixe Collective
Operated by SUPPBOTANICS LLC
7901 4th St N, #16167
Saint Petersburg, FL 33702
United States

Email: support@elixecollective.com
Phone: +1 448-203-5678