Privacy Policy

Last updated: August 25, 2026

This Privacy Policy describes how Elixe Collective, operated by SUPPBOTANICS LLC (“Elixe Collective,” “we,” “us,” or “our”), collects, uses, and shares personal information when you visit, use our services, make a purchase from elixecollective.com, or otherwise communicate with us.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Information You Provide to Us

This may include:

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Order and transaction information

• Account information

• Customer service communications

• Information you provide when submitting forms or contacting us

Payment information is processed through Shopify and applicable payment providers. We do not directly store complete payment card details.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser and device information

• Operating system

• Pages viewed

• Referring website or source

• Website interactions

• Shopping and cart activity

• Cookie and similar technology data

This information may be collected through Shopify and other technologies or service providers used to operate and improve our store.

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Process payments and refunds

• Provide shipping and tracking information

• Manage returns and customer service requests

• Communicate about orders or account activity

• Maintain and improve our website and services

• Detect and help prevent fraud, abuse, and security incidents

• Comply with applicable legal and regulatory requirements

• Maintain business and transaction records

• Send marketing communications where permitted and according to your preferences

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential store functionality, remember preferences, understand website usage, improve performance, and support advertising or analytics where applicable.

Some cookies are necessary for features such as the shopping cart, checkout, account functionality, security, and website preferences.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website features.

Where required, additional choices regarding cookies and privacy preferences may be provided through the website.

How We Share Personal Information

We may share personal information with service providers and other parties when reasonably necessary to operate our business, including:

• Shopify, which provides our ecommerce platform

• Payment processors

• Shipping and fulfillment providers

• Customer service providers

• Analytics and technology providers

• Marketing and advertising providers where applicable

• Professional advisers and service providers

• Government authorities or other parties when required by applicable law

We may also disclose information in connection with a legitimate business transaction, such as a merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable law.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.

Shopify

Our store is hosted on Shopify. Shopify processes certain personal information in connection with providing ecommerce and related services to merchants and customers.

Shopify's own privacy practices may apply to information it processes independently.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from us, you may unsubscribe by using the unsubscribe option included in the communication where available.

You may continue to receive non-promotional communications necessary to manage your orders, transactions, account, or customer service requests.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and why it was collected.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Obtain information about how personal information is used or disclosed

• Opt out of certain marketing communications

• Exercise other privacy choices available under applicable law

Some rights may be subject to exceptions or verification requirements.

To submit a privacy request, contact us at support@elixecollective.com.

We may need to verify your identity before processing certain requests.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Where required, eligible consumers may request access, correction, deletion, or other applicable controls regarding their personal information.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, legal requirements, or other operational reasons.

When we make changes, we may update the “Last updated” date shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact us:

Elixe Collective
Operated by SUPPBOTANICS LLC
7901 4th St N, #16167
Saint Petersburg, FL 33702
United States

Email: support@elixecollective.com
Phone: +1 448-203-5678